The Lighter Side of Customer Service

Don’t get us wrong we think customer service is serious business. We feel that the bottom line for customer services is “Great Customer Service.”

If your brand does it right and it will deliver increased sales and customer satisfaction. Do it wrong and it can destroy a brand in the eyes of customers. 

However there is definitely a lighter side to the profession. The following story demonstrate the lighter side of customer service.

We all know the “customer is always right.” While the customer might have very much got the wrong end of the stick, sometimes it is easier to appease them if that does not add to costs.

A customer checking out their photo order

Clerk: “Your total is 29.77.”

Customer: “That’s a lot of money. Did you apply my coupon?”

Clerk: Yes, your coupon was applied.”

Customer: “That’s an awful lot. Why are my pictures so highly priced?”

Clerk: “Well you also have a poster.”

Customer: “No, I don’t.”

Clerk: “Yes, you do.”

Customer: “I didn’t order one.”

Clerk: “It’s right here.”

Customer: “It’s not mine.”

Clerk: Opens the poster and shows the customer* “Is that yours?”

Customer: “Well, yes, but I didn’t order that!”

Clerk: “Well, looks like it was an accident. I’ll take that off.”

Customer: “I didn’t order that!”

Clerk: “The wrong button was probably pressed; it happens all the time.”

Customer: “I did not order that! I don’t know how it got there!”

Clerk: “Okay, it’s taken off. Your new total is 14.97.”

Customer: “What are you going to do with my poster?”

Clerk: I will throw it away

Customer: “Well, can I have it?”

Clerk: “Do you want to pay for it?”

Customer: “No! I didn’t order it!”

Clerk: “Then it’s going in our waste bin to be disposed of.”

Customer: “But it’s mine…”

Clerk: “Only if you pay for it. Have a nice day!” The poster is put in the trash.

Customer: “I didn’t order that!”

Was this handled the way you would want the customer to be treated?

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com