SMART Service Desk - IT Service Management Suite Key Features

SMART Service Desk Service Management Solution can streamline the IT operations
by automating major areas of ITIL V3 Service Operations like Incidents, Service Requests,
Problems, and Service Desk Function. You can benefit from enhanced support
by streamlining ITIL 2011 Service Transition processes such as Change, Release,
Knowledge and Service Evaluation in an integrated environment.

SMART Service Asset Lifecycle Management, enables efficient control and management
of IT assets from business and financial perspectives, from their initial request,
to their procurement and all the way to their ultimate disposal. Comprehensive control
of service assets and resources is obtained by having integration between Asset
Management, Automatic IT inventory discovery (Hardware & Software), Configuration
Management, Service Request Fulfilment, Software License Management, Procurement
and Contract Management.

SMART Service Desk - IT Service Management Suite is offered as a Purchased On-Premise, Subscription On-Premise and Cloud Subscription.

Key Features Include:
Software enables implementation of Service Management office - SMO as per Microsoft Operation Framework - MOF 4.0.

Application Software Supports COBIT® IT Governance and Control Framework to help IT organizations manage IT environment and meet compliance objectives.

Capable of handling non-IT service requests from HR / Facilities.

Provides excellent out-of-the-box business processes, forms and views in order to jump-start deployments.

Provides a secure historical audit log of all actions.

News and System Outage broadcasts can be made.

Adding Fields to Screen at Run-time - Field can vary depending on type of Service offered.

Executive dashboard with drill down capability.

Real-time color coded management dashboards.

Custom surveys can be automatically sent to users after issues are resolved.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com