Can I Return That?

Today customers seldom ask if they can return something.  They expect that a return, in fact any return is allowed, perhaps even welcomed.

Does your return policy go something like this?

Can I exchange or return my item to your store?

Yes, you can! You may return online, catalog or store merchandise purchases to our stores.  Check out the details below for more information.

If for any reason you do not love any items purchased (including clearance merchandise), they may be exchanged or returned at any time!

    Within 90 days of purchase, refunds will credit back to the original payment method

    If you paid with a gift card, you will receive a merchandise credit.

    After 90 days, we’ll issue your refund as a merchandise credit.

If not, why not?

Do you worry that your customers will take advantage of your return policy? What if they try to return something you don’t even sell? While those problems may raise their ugly heads from time to time, you will find most of your customer are as honest with you as you are with them.

A return policy like this is seldom found at a car dealership.  Perhaps that is why car salesmen and politicians have the reputations that they do.

Many companies have excellent reputations in customer service and returns. How do you want your business thought of? 

You know that at your local restaurant you can return food that is prepared to your request. Food that arrives cold can go back. A dirty glass is no question. So why would a poorly made product be any different? Sometimes sizes very from different manufacturers. If it doesn’t fit you can return it???

Keeping customers and getting new ones are directly related in our socially connected world. One “loud” unhappy customer can taint a very large pool of prospective customers.

What is your business return policy?

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com