SMART Service Desk Running In The Cloud

SMART Service Desk can be a completely web-based help desk software that helps you to centrally tracks and manages all your communications from a single point.

It offers an integrated Incident management like Trouble Ticketing, Problem management, Request fulfillment Management, Asset & Inventory management, Change Management, Release Management, Contracts Management, Self-Service Portal, Quality Management and Knowledge Base through multiple communication channels, including email & phone. 

The cloud version of SMART Service Desk packs all the modules at an affordable price, With SMART Service Desk the companies can adopt out-of-the-box ITIL v2 & v3 customer service and communication best practices.

Does Your Business Need To;

Replace the manual Help desk module with automated Service Desk software

Have a need for Unified call logging & resolution mechanism for geographically diversified locations.

Improve accountability and visibility of IT & Business services and support functions.

Improve customer service response and resolution times.

Improve Customer satisfaction of all the users who are located in many distant locations.

SMART Service Desk Benefits:

Centrally manage all of IT service requests

Plan accurate information on system Configuration

Smoothly Manage Changes in your organization

Increased user and customer satisfaction with IT services

Improved service availability, directly leading to increased business profits

Financial savings from reduced rework, lost time, improved resource management

If this solution sounds like what your company is looking for we are ready to answer your questions.

Would you like to know more? http://smartservicedesk.com/problem-management.html

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com