Do You Know What ITIL Means?

In our very first post to our new blog series we used the acronym “ITIL” and for many that may lead to a need for more information.

“Simple put it means increased productivity, a reduction in your operations costs and perhaps, most important, improved customer experiences with our ITIL compliant solutions.”

ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

So what are the key benefits of using ITIL practices in your business?

ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. Celebrating 25 years of helping companies to benefit from advancements in global best practice, ITIL has become the choice of industry standards worldwide - from small and medium sized businesses to large corporations.

Based on the research findings, the good news is that the ITIL process remains highly regarded and considered a valuable investment both now and for the future in all different types of companies and their customer interactions across the board.

Build and maintain positive business relationships with customers and improve customer satisfaction.

Support business change at the speed your customer needs while ensuring stable and low-risk environment.

Ensure your customers can use the services when and where needed. 

There are many more advantages of to using this customer service business practice.

Importantly you will see these benefits are relevant for both the key people within organizations who make key decisions on selecting best practice service management frameworks that are right for your business situation, as well as for the aspiring service management professionals who want to develop successful careers in this field.

Just to clear up another term you may hear or read about is the term that is beginning to replace the acronym ITIL is a different acronym “ITSM.”

IT Service Management derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of continuing growth and evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

The solution that SMART Service Desk brings to your business is a management tool that allows employees to successfully interact with your customers to solve their problems and correctly answer their questions. 

Would you like to know more? http://smartservicedesk.com/survey-management.html

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com