Learn About SMART Service Desk Dashboards

The operational dashboards enable helpdesk associates to track and monitor core operational processes of Incident, Problem, Service Requests, Change and Release Management. 

SMART Service Desk Dashboards are multilayered performance management systems, built on a business intelligence and data integration infrastructure, which enable organizations to measure, monitor, and manage Service Support activities. SMART Service Desk dashboard provides an easy-to- understand view of the numbers that matter most, so that the Executives can take right decisions to keep businesses running smoothly and at peak performance.

SMART Service Desk Dashboards provide support managers and staff managers with immediate visibility into KPI performance of the employees reporting to them. This enables quick decisions or takes corrective action as soon as the need arises.

SMART Service Desk Dashboards are context sensitive business intelligence dashboards which assists helpdesk associates in getting latest real-time up to date information. Personalized Dash boards are available out-of the box, with separate drill down options for Employees, Technical Associates, Employees and Support Managers roles.

Key Features of Dashboards and Reports

Built in reporting and configurable Dashboards

More than 150 pre-defined or canned reports in System in Multiple languages
Ability to make adhoc custom reports, without need for buying expensive reporting software’s

Reports can be exported as .csv, .xls, XML, TIFF, web archive and pdf formats

Business Benefits

    Get an aggregated view of Service Management in real-time
    Proactively measure and monitor trends of Incidents, Requests and Problems
    Monitor how IT is supporting critical business applications.

SMART Service Level management facilitates monitoring of services and proactively generates alerts on pending SLA breaches and provides critical performance metrics. Easily track SLAs based on services, priorities, business units and customer class.

SMART SLA Management module allows documenting IT & Business Services that are designed to meet the Service Level Requirements (SLR's) at mutually agreed Service time targets.

SLA Management helps in enhancing stronger relationship between the service providers & customers, based upon common business goals & objectives.

Would you like to know more? http://smartservicedesk.com/customer-relationship-management.html

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com