There are actions and inactions that could be sabotaging your business success? What if there are few key things you’re missing that could help you get even better results? There’s only one way to find out, and that’s by getting feedback, the correct feedback.
Poorly conducted performance reviews and customer questionnaires, harsh criticisms by thoughtless colleagues or customers, and bad experiences with feedback systems all contribute to the temptation to steer clear of feedback if at all possible.
You may worry that all the feedback will be negative. Many people avoid asking others what they think about their products and services because all feedback will be about negative experiences only. It all depends on how and what you ask about.
The question “What do you like best about your job or shopping experience?” will tend to get positive responses. “Tell us what we can do to improve your…?” should get a variety of honest answers. “Tell us what we did wrong during your most recent shopping experience?” This question will tend to receive negative responses, because that is what you asked about.
You don’t know whom to ask. The person who can offer the most effective feedback on your business may vary depending on when you need the feedback and what kind of feedback you need. You could include a satisfaction survey to every shopper or provide an online method to gather random feedback.
Believe it or not, you can learn to be your own best reviewer, particularly if you practice listening critically. First, think about problems that you know you have had in the past and ask employees how to handle it "when" it arises again.
Whether you like it or not, customers are continuously publishing feedback on your products and services on the Internet and via social networking sites like Facebook and Twitter. What your customers take time to say is incredibly valuable. Positive feedback boosts your business and criticism can help you to improve your offerings.
Social networking is becoming the norm. Buyers expect a much more interactive experience, and they are less and less impressed with marketing copy. It’s an accepted truth that listening to customers is critical, but previously it was still possible to run a company while ignoring this virtue.
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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