What Is Your Standard For Customer Care?

Companies provide various products and services to their customers in exchange for payment.  Customer expect different levels of care both pre and post purchase. The standard of customer care varies wildly from company to company. Future purchases may well hinge on how well the company meets that unknown standard of expected customer care or service. How does a company meet a standard that is both unknown and ever changing?

In some cases companies actually publish guidelines for customer that outline the manner and way that they expect or intend to deal with customers at least post purchase.

Customer care has evolved well beyond the posting of an 800 phone number that allowed customer to call and make inquiries about product usage and problems. From social media to direct phone based apps are just part of the mix that customer have come to expect (demand) when dealing with today’s product sales and service interactions. Companies that fall behind find the customer quickly moves to companies that provide (meet) current customer expectations.

Does your companies Standard Operating Procedures (SOP) meet today’s customer service expectations?

Each market had its own unique regulations and protocols for customer acquisition, service, switching, billing, and communications with market operators and utilities. An astute team of energy market experts recognized that the cumbersome, resource-intensive CIS systems developed for regulated rate payers would never work in these markets. Instead, a new breed of competitive retailers would require a technology platform that could support a very different revenue management model, a model that enabled faster market entry, quicker addition of new products and services, agile pricing and supply contracts, accelerated cash flow, and a significantly lower cost to serve.

Do regulations affect the way you are constrained to deal with customer interactions? 

Customers expect trouble free usage, at a known level of performance as well as education that enhances the standard Customer Care with local resources and quick delivery. Does your company provide customer service contracts that go beyond just product repair and maintenance?

When your buys a Customer Care Package you know that they expect a service team to support them, while they work or use your product. Does your Customer Care Package support give access to your benefits at any sales office or locations?

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com