Are You Ready For The Internet Of Things?

The Internet of Things (IoT) has enormous potential to drive economic value and social change. But with 85% of things still unconnected and security threats pervasive, the industry has yet to tap IoT’s enormous potential.

How will businesses be able to use data from sensors and devices to provide intelligence from the edge to the cloud, and that becomes actionable insight as it progresses through the advertising and purchase side of your business?

When will your business join the IoT revolution? Sooner than your competition? After your competition steals your best customers? Do these things keep you up at night?

Your business needs to understand the spanning from edge devices out to the cloud, the roadmap includes API management and service creation software, edge-to-cloud connectivity and analytics, intelligent gateways, and the usage of scalable IA processors. 

Security is fundamental to the roadmap with both dedicated security products, as well as security features that are embedded into hardware and software products will make the consumer comfortable with the whole process.

The IoT is not just about using alarm clocks that start your coffee maker, or about making more regular “things” accessible over the internet. The IoT will fundamentally alter how humans interact with the physical world, and will ultimately register as more significant than the internet itself.

Think about how connected drivers can use their cars in a better way to provide a taxi like provision in an improved “service” to customers wanting a more interactive local travel solution.

Using digital reputations will completely change how work is done. Instead of antiquated (and ineffective) interviews, a technical layer powered by matching algorithms will take information about jobs that need to be done and match them to people who are available (and qualified) to do them. Transportation, household jobs, creative work, mainstream corporate requisitions, these will all be staffed based on the best possible fit, and it’ll happen in seconds rather than weeks or months. Being connected will be as important as who and what you know in future educational processes.

Being connected will be as important when it comes to reaching customers and knowing what they will likely buy and or consume. Even now consumers use their phones to find a local business that meets their needs. Know, like and trust will need to add “Found” to the mix.

The Internet of Things adds a whole new dimension to your Service Management Software.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
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Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
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