Treat Customers Like You Are The Owner

Owners tend to care more about their business than the employees do. The ownership changes a perspective of how they relate to their customers. They care because it matters to the future of their business. 

Can you train employees to feel the same way? Can incentives be put in place to help this process?

Does lead by example feature into this style of management?

You Can Do Well By Doing Good

Acts of kindness are powerful. They resonate with your customers and have the potential to create a huge ripple effect through social and mainstream media.

Captain Gerhard Brandner bought 38 pizzas for his passengers on his Frontier Airlines plane. Their flight to Denver, already delayed one hour, was on the way from Washington Dulles Airport when it was forced to land in Cheyenne, Wyoming due to bad weather. After a couple hours on the tarmac, Brandner dialed up Dominos, met them outside airline security, and hand delivered the food to the plane.

Not only did this leave a positive message with the affected passengers it played well on the media and social websites.

Go the Extra Mile

There are only two ways to beat the competition; lower your price or increase the quality and quantity of service you provide to your customers. Customers who buy from you because of a low price are not loyal and will jump ship when your competition offers them a lower price. One of the biggest reasons most salespeople fail to succeed is because they view customer service requests as unpaid, administrative burdens rather than golden opportunities. By going the extra mile, you will stand out from the crowd because most salespeople are unwilling to even go the first mile let alone the extra mile. Consumer surveys underscore the fact that customers don’t mind paying a higher price for a product if they’re satisfied with the service they receive after the sale.

Developing the habit of going the extra mile and rendering service above and beyond your customers’ expectations is a smart business decision that pays big dividends. Going the extra mile enhances customer loyalty, increases sales, and promotes positive word-of-mouth advertising within your marketplace. 

One happy customer who is given exceptional service can influence more prospects to do business with you than $10,000 worth of traditional advertising.  

Do you reward and support thinking outside the box solutions?

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
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