SMART Service Desk Knows Customer Service

SMART Service Desk Knows you want happy, satisfied customers that will return to your business and refer their friends. You know you need to provide good customer service to achieve that. But do you know what it really takes to provide exceptional customer service?

The statistic that nearly 50% of new businesses fail within their first year is fairly well known. Scary, yes, but well known. And yet this gloomy statistic may encourage those who make it to day 366 to breathe a sigh of relief. But wait… It's kind of like a late-night infomercial; once you make it past the first round, then things really start to get interesting, because an alarming 95% of businesses fail within their first five years.

Yet 95% of businesses failing within their first five years compels us -- if nothing else -- to reevaluate our assumptions; because obviously, there's a flaw somewhere, and it starts here with the concept of soft skills.

Volumes of research and commentary has gone into this problem; and issues like lack of experience, poor location, and the rather ironic unexpected growth are just three of many reasons that give us some understanding here.

Yet the foundation of so many of these causes, if not directly beneath them then a few layers deeper, is a concept that businesses seem to overlook... until it's too late, and they become a failure statistic for some business guru to analyze. That concept is world class customer service.

SMART Service Desk knows you need to start to develop a service strategy by completing an assessment of your company’s service status and needs. You can get to know your customer by understanding what is important to their different customer segments and what their level of expectation is. Other organizations first evaluate their own performance. They may discover glaring shortcomings in their efforts to fulfill customer expectations.

Without a strategy it’s difficult to develop a concept of service that rallies employees … or arrests conflicts between corporate strategy and actual customer service … or to come up with ways to measure service performance and perceived quality.

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com