Planning Your Next Customer Service Move

Customer Service call centers are a dizzying array of old and new technologies. How should you plan to update your legacy infrastructure to keep up with customer demands? 

How can you orchestrate these systems to improve your customers’ experience? What role can SMART Service Desk play in this process?

Servicing your customer is a part of every purchase and interaction with internal and external business contacts. It can last a few seconds up to hours. So if we all do it and experience it everyday in almost everything we do, why isn’t great customer service the norm?

We all have stories about when we were treated exceptionally well or extremely poorly. We tend to share these extraordinary stories with others. We all know that word of mouth marketing can be the absolute best advantage, or the worst drawback for a company.

Warren Buffett may have said it best: “It takes 20 years to build a reputation and just five minutes to ruin it. If you think about that, you’ll do customer service in a whole different way.”

The Basic Rule About Customer Service

Honesty is the Best Policy. Integrity – Be honest and own up to your mistakes. Communicate what you plan to do to change or prevent the same mistake from happening again. Don’t be fooled into believing that a regular ‘mea culpa’ will get you off the hook. At some point the plan to fix the problem must take effect!

Everyone in your company should really love your customers. Without them, you have no company. 

This doesn’t mean you won’t have difficult customers who will push the limits and try everyone’s patience. But if you don’t have a company philosophy to respect and appreciate your customers, the opposite tone will infect customer interactions from all departments. 

All departments, customer facing or not, should care about customer satisfaction as though their job depended on it. Since, in fact, it does.

Is your company looking for customer service solutions to help you deal with customer interaction? 

SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com