SMART Service Desk: Talks Customer Relationship Management

SMART Customer relationship management (CRM) software, offered both on premise and cloud-based CRM, help businesses reduce costs and increase profitability by organizing and automating business processes to ensure customer satisfaction and loyalty in the sales, marketing, and customer service fields.

With SMART CRM solutions we deliver ROI through automation in customer service, and sales force automation. We also offer mobile apps that allow you to manage your customer relationships on your mobile devices, and software integration adaptors that integrate data and reporting from social media directly into your CRM application.

Business Challenges

The challenge of effective IT Service management is to analyze to causes of incidents and permanently remove them by providing solution for recurring incidents. Lack of effective problem management techniques will cause high costs and low motivation for both users & Support staff, since similar incidents have to be resolved repeatedly without anyone able to provide permanent solution.

How SMART Problem Management Can Help Your Business

SMART Service Desk Problem Management extends Incident Management by providing workarounds and temporary fixes, until it has found the root cause of Incidents. Problem Management depends on reviewing all the accurate information of Incidents to enable reactive and pro-active analysis of the underlying root cause. SMART Problem Management allows IT Staff to become pro-active & helps them to get solely out of the fire-fighting mode, by identifying Problems & Known Errors before the Incidents occur.
SMART Service Desk Problem Management enables

Identify, register and classify the problem.
Perform investigation & diagnosis.
Provide workaround.
Identify known errors.
Resolve and close the problem

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com