SMART Service Desk: Says Customers Must Come First

Your customer doesn’t care how much you know until they know how much you care. 
~ Damon Richards

Is your company a monopoly? There are a few examples where an industry or product is so hard to get that good service from that business is not all that important.  Customers want it of course, but it’s best for the business to be efficient in getting the product sold and delivered so they can keep their costs down.  Utility companies have that sort of business environment, as do your typical television cable company.  But for the vast number of businesses out there are not selling natural gas or electricity, your customers’ needs to have the best possible experience dealing with your company.

Every organization’s customer experience could benefit from the type of analysis that just a few companies have clearly done on their organization. It starts with listening. The best advice I ever got was that I have been given is to remember that you have two ears and one mouth and you should use them in that ratio!

First, take exceptional care of your customers . . . via superior service and superior quality. Second, constantly innovate. That's it. 

What makes a Passion for Excellence work? Just that, apply your passion for your product or service in everything you do and every interaction with every customer. Most businessmen know these precepts, but remarkably few put them into practice.

Customer relations goes far beyond the sales force. It must include the accounting department, purchasing department, manufacturing, engineering, etc. There is no substitute for top executives listening to customers.

Laughter boosts social skills. Many scientist believe laughter allows humans to connect, bond and communicate with one another. Laughter is a universal means of communication. It’s a great way to connect with many cultures and is the reason “…when you laugh, the world laughs with you, but when you weep, you weep all by yourself.”

What are you doing to put your customers first?

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com