Will Advanced Case Management Help Your Business?

Should we first define Advanced Case Management? Advanced case management (ACM), also known as dynamic or adaptive case management, refers to the coordination of a service request in finance, health, legal, citizen or human resources-related matters, on behalf of a subject such as a customer, a citizen, or an employee.

The concept of ACM has been embraced by large corporations such as IBM, and is most simply defined as a comprehensive strategy that approaches cases from every possible angle, simultaneously emphasizing the importance of integration in meeting the needs of a client, also known as management from a 360 degree perspective. Can it be as simple as the following point-of-view... that "Advanced Case Management, rather than being a new technology, is actually just a new way of thinking about how the technology we use integrates with the services a company provides."

The tasks required by a case usually involve creating a case folder or container for all required artifacts. Another important step in the processing of a case involves following business procedures, both determined and ad hoc, ensuring the delivery of the service. Due to the dynamic and unique nature of each case, the requested services usually require collaboration with other specialized workers both inside and outside of the servicing organization. When combined, case management is highly collaborative, dynamic, and contextual in nature, with events driving a long lived case-based business process. The aggregation of many cases with a semblance of consistency, insight, and optimization becomes a challenging effort for both the case worker and the organization.

Advanced case management uses multiple services, including content management, business process management, business rules management, analytics, business monitoring, collaboration, integration, document capture, document creation, and case design.

Does your business need help with its advanced Case Management in the customer service or human relations realm?

SMART HR Case Management is a web based Service Automation Application Software, which streamlines HR service delivery by using business process automation, which enables you to increase productivity, accelerate business performance, and lower your cost of ownership. With an easy to build, HR service catalog, organizations can present to employees pre-defined services / queries related to employee benefits or relations.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

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