SMART Service Desk Asks Do You Cater To Your Customers?

Do you cater to your customers? Step one in that process is to remember the following “It's Not About You... It's Really About Them!”

The basic rule you learned in kindergarten is the core of customer service: treat others the way you'd like to be treated: with dignity, respect and courtesy. 

If you can follow the Golden rule consistently you will be well on your way to becoming a customer service professional. It's easy in principle but often gets overlooked when problems arise. Treat your customers as intelligent people worthy of respect, entitled to information.

We have all been blessed with two ears and one mouth. This configuration suggests we should listen twice as much as we speak. In customer service situations, listening skills hold the key to satisfying customers. Before you can solve customers' problems you must understand them. You do this by listening. Really listening. Listen for words and concepts; listen for facts and emotion; listen for problems and solutions, which are often embedded in the information customers give you.

"Hire for Smile and Train for Skills" is Southwest Airlines' hiring philosophy. It reflects their belief that a new hire with a positive attitude can be trained for new skills, whereas a skilled hire with a bad attitude is far more toxic, to customers and other employees alike. 

Whatever your skill level, your attitude can enhance it. Stay positive and endeavor to make a difference and you will. And remember, your attitude is contagious. If yours is positive its effect will be too.

The customer may not always be right, but the customer is always the customer. In a sense, you work for your customers. They too are your boss. Keep them happy and you'll keep your boss happy too.

Many customer service representatives fail to realize the important role they play within a company. Companies spend thousands of dollars attracting new customers, yet a skilled service representative can save such hard earned customers from migrating to competitors when problems arise.

Give your customer service representatives the software support they need, SMART Service Desk.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com