What Does It Take To Win A J.D. Power Award

Just what does it take to win a J.D. Power Customer Service Award? Does your company or business have the training and tools it takes to even be considered?

From the J.D. Power website:

Based on ongoing, cross-industry customer feedback, J.D. Power provides businesses with opportunities to pursue top performance certification. 

These distinguished certification programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes. Companies must attain a high level of performance in sales and/or service excellence as compared to a national benchmark to become recognized.

Certified Contact Center Program

The J.D. Power Certified Contact Center Program^SM offers meaningful recognition to boost awareness, sales, and profits by sending a clear and unequivocal message to your customers and entire organization that you're dedicated to providing the highest levels of customer satisfaction.

    Learn more about Contact Center Certification   http://www.jdpower.com/node/3939
    See the list of Certified Contact Centers    http://www.jdpower.com/node/3805

Certified Call Center Program for Outsourcers

The J.D. Power Certified Call Center Program for Outsourcers sends a clear and unequivocal message to the marketplace that your call center provides the highest quality of customer service to the end consumer. Certification from J.D. Power and Associates, a globally renowned leader in customer satisfaction, is designed to underscore your commitment to customer satisfaction and differentiate your company from your competitors.

Certified Technology Service & Support Program

The J.D. Power Certified Technology Service and Support (CTSS) Program^SM enables enterprise customers to gain confidence in customer service operations before they make purchasing decisions. Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), the CTSS program sets a new standard for excellence in service and support addressing the critical challenges that service organizations face in today's highly competitive market.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk is not associated or affiliated with J.D. Power in any way and provides this information for educational purposes only.

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