It is that time of year when we begin to think
about tricks and treats. Well how about tricks for customer service that will
improve your business.
Fill Your Customer’s Needs and Wants
Listen to the “voice of the customer” and take
action accordingly. Listening to customers can be done in many ways. For
example, using feedback forms and satisfaction surveys. Listen to ensure
decisions benefit the customer as much as your company.
Listen Carefully
Do you clearly understand the needs of your
customer? Listening intensely to what they have to say creates a great rapport.
Open Many Communication Channels
The customer wants to contact you in many ways
– face to face, by mail, phone, fax, and email – and will expect all of these
communication channels to be open and easily accessible. Therefore, put in
place adequate measures to be reached when you are needed.
Respond to Clients as Soon as Possible
Speed is everything, especially when a client
is requesting something that’s time sensitive. When you respond to your clients
swiftly, they are satisfied and will hold nothing back at recommending your
brand.
Stay Top of Mind
Encourage customers by staying in touch with
them through a blog, newsletter, or some other means that affords ongoing
communication. Just ensure that you keep the conversation going.
Be Helpful – Without Tying That To Sales
Be open to being helpful at all times. Do not
be nice only when there’s a reward in it for you. Helping your clients, even
when they least expect it, will impress them and build their trust in you.
Stay Loyal
Loyalty is key to attracting new customers.
When your existing customers know that you are loyal, they hold nothing back
when it comes to introducing new customers to you and your business. This is
marketing that is done passively for you.
Introduce Promotions
In a bid to get your customers glued to your
brand, introducing mouth watering promotions can act like magic. Promotions
that provide true savings and value causes current customers to introduce
others to you and your business in an effort to pass those savings along.
Is your company looking for customer service
solutions to help you deal with customer interaction? SMART Service Desk IT
Service Management Software is your answer. We know that your satisfied
customers will return again and again. Let us help you increase productivity,
reduce operations cost and improve customer experience with our ITIL compliant
solutions. No matter the size of your business we have your customer retention
solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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