How Much Is Customer Service Worth To Your Company?

Many companies have chosen to outsource their customer service to vendors who sell their services as providing customer service at the lowest possible cost per call. In most cases that means the customer service is provided by another level of company in a part of the world where labor costs are also as low as possible.

If giving your customer the lowest priced service is how you feel they should be treated then that is your business decision. Would it be OK if we asked how your customer feel about the level of the customer service you provide? Do you know? Have you asked them?

In keeping with the Halloween time of year can we take the customer service question a step further and ask if the customer service your business provides is a trick or a treat? That really is a fair question you know.

Does your business have competitors? How well do they treat their customers and how much would they like to steal yours using better customer service? So just how good is your customer service?

How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who makes a point of returning to a hotel that has a particularly attentive staff. How about a restaurant? Isn’t it all about the food and only the quality of the fare? 

If you sell a product and your competitor sells the same product and at a very similar price what is the factor that makes a person buy from you? Location? Maybe. What else? Be fair… what else? Well? How they feel about buying from you. How well were they treated? What is the buzz on social media? 

Unless you are a utility company your customers almost always have a choice to do business with you or not. Will they choose your company? Well, will they?

How much is customer service worth to your company? How about nearly everything!

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com