Customer Service Can Make Or Break Your Business

In nearly all business categories your customers have a choice of who to purchase from. Companies spend many dollars per person to acquire new customers, Yet when a problem arises your customer service can either keep that customer or lose them forever.

One very visible battle we are all familiar with is that between the two satellite providers Dish and DirecTV.  Both offer very similar services and at similar price structures. So what do they have to truly set them apart? Is it there customer service?  What else can it be?

Currently all providers of TV services are finding that their customer base is being pulled in so many directions that the old paradigm of the family watching TV in the evenings is rapidly disappearing. In fact the younger audiences have little use for the services offered. 

Facing these pressures you would think that keeping customers would be the very top priority. But at least at Dish, and can add that personally, their training and response needs improvement. 

Times change and so do the needs and wants of the customer base. We have to think no farther than the payphones that used to be everywhere. Technology moved on and they were no longer needed. Many companies struggle to remain relevant to their customer base. Cellular phone services have improved because the companies continue to try and one-up each other on a monthly basis. This keeps customers happy and buying and buying and buying. Smart phones have fundamentally changed how we go about our daily lives. They have changed our educations, they have changed our shopping, our banking and the customer service they have come to expect. It is no longer fair to ask if your business is ready. That boat has sailed.

They question now becomes is your business moving fast enough to not be over-run by both your customers and your competitors?

What is your companies’ next move? Is it to call about SMART Service Desk IT Service Management Software solutions?

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com