Is Social Media Customer Service Scary?

Is the thought of starting a social media based customer service add-on program giving you scary nightmares

Do you take another Xanax every time you read a new statistic about the necessity of social media based customer service, secretly covering yourself in busywork just to put it off a little bit longer? 

You do remember that Psychology 101 specifically states that you must not avoid things you’re afraid of. You must learn to face your fear. And once you do, you’ll find that it wasn’t so scary after all. Really!

Are these images still haunting you?

Your customers like to call you whenever they have a question – it’s more human, right?

You still can’t get your head around social media for customer service – why would people want to contact you on Facebook or Twitter? It’s for selfies, #random #hashtags and ice bucket challenges, right?

You know you have one or two (or five hundred) customers contacting you via social media, but you were kinda hoping they’d go away and call you instead.

You let your marketing department handle all the social media inquiries – you don’t know exactly what they do on there, but they seem to be good at it, so why not answer a few questions while they’re at it?

You feel overwhelmed at the thought of dealing with customer service on social media. What happens when the floodgates open and you can’t handle all of the inquiries? Disaster!

But it doesn’t have to be that scary and I will tell you why.

Make sure you’re set up correctly and prepared. Computer on. Your software solution up and running, Knowledge Base, Facebook, Email and any other system you might need for the team you’re on ahead of your shift. Then, if you do have any issues there is always someone else on to cover you.

The real key is the right software solutions. Like SMART Service Desk IT Service Management Software

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com