SMART Service Desk Offers SMART Survey Management Solutions

The SMART Survey Management solution is complete functionally rich software, which can be can used for the following customer and internal surveys.

Surveys for Service Support Delivery: Get Support Feedback, after completion of Incident or service Request Tickets. You can integrate employee or customer feedback with your existing business processes.

Surveys for Employee Feedbacks: Get periodic employee surveys, since satisfied and motivated employees create more satisfied customers.

Surveys for Training Feedback: Get end of course, student satisfaction feedback.

Surveys for Customer Feedback: Measure and evaluate customer satisfaction, every time a customer interacts with your company. You can take actions and solve customer issues based on real-time feedback

SMART Survey Management Solutions, can be integrated with your existing Human Resource, ERP Systems and your websites.

Key Features of Survey Management
Allows Delivery of Survey Invitations when an Incident or Service Request is closed

Manual Delivery of Surveys to Selected Audience

Create Multiple Different Survey Types

Unlimited User Defined Fields for Survey Questions : Drop-down, Radio Button, Checkbox, or Text Box Fields, Required or Optional Survey Questions, Required or Optional "Additional Information" Text Boxes

Surveys can be distributed via Email, or even as pop-up scripts for call center staff to gather actionable, timely feedback from internal employees or external customers.

Allows Customizable Email Invitations & "Thank You" Verbiage

Provides Analysis in form of Graphical Survey Results

Business Benefits
Your Customers and Employees opinions and feelings are acknowledged as being important.

Your Customers realize that their supplier is interested in improving business relationship and value the business from them.

Your Employees are reminded that that their diligence and participation is paramount.

Top Management is made aware of what their employees and customers think about them.

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com