SMART Service Desk Asks Do You Need To Step Outside Your Box

Take a moment and ponder the following question two questions. What is your worst customer service nightmare? What keeps you up at night?

A recent survey asked a group of high-level executives about their customer service nightmares. At first, they offered chilling scenarios involving missed delivery dates, unanswered phone calls, and impatient customers waiting endlessly for technical support. These companies had on thing in common they weren’t using SMART Service Desk IT Service Management Software.

What if we asked the same question in a very different way? What customer service move might your competitors make that would be your worst nightmare? The answers included having a competitor:

Identify a critical service that they missed and offer it to that companies’ customers

Create a culture of cooperation and collaboration that brings them closer to their customers

Become organizationally aligned around the customer and build interfaces to the customer across the value chain

Enter the market between their company and their customers

Generate better customer information and use it to offer new services to my customers

Integrate multiple divisions and present one contact point for the customer

This set of answers differed from the first set of scenarios in a crucial way.

The shift in the executives' answers reflects the fundamental change taking place in customer service today. In the past, customer service essentially meant companies keeping their promises to customers. Phrases like "meeting customer expectations" and "giving customers what they want when they want it" reflect this outdated objective.

In today's aggressive business world, simply meeting customer expectations by delivering the right products on time is the price of admission. It is what every company must do to stay in business. The way to differentiate your company, however, is through customer service innovation. This enables a company to expand the boundaries of its business and increase its domain of value creation.

Are you ready to step outside the box? Or should we ask if you are ready to step outside your box.  Does your company have the right tools in place so you can fulfill your companies’ vision of the correct customer service paradigm? Well?

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com