SMART Service Desk Asks How Do You Handle Customer Returns?

This really isn’t about whether you accept returns as most businesses do. Products can be defective or DOA (dead on arrival).  Products can be the wrong size, color or style especially if they were a gift.

Taking control, improving the customer experience and maximizing the profitability of your reverse logistics can be one of a businesses’ biggest challenges.

How do you track what and how often any individual customer returns various items? Do you accept returns that are from other stores? Do accept returns just to please a good customer regardless of the reason?

Do you use IT Service Management Software to help you deal with the process and tracking of returns?

How vital is the role customer service and call centers play in your customer’s overall experience?

How do you respond and interact with the role of social media in communicating information online or responding to feedback.

How does your company feel the importance of your brand on your customer’s buying and returning decisions and how do you protect your brand image?

Do you compare your return and exchange policy with that of your competitors or do you compare against the leaders in the sales world in general?

Is your companies’ goal that your customers are completely satisfied with their purchase? Do you take pride in the quality of your products and offer great customer service as a top priority?

Is your return and exchange policy a living document? If so how often is it reviewed? Where does the input for change come from? What affect does customer input have on return policy updates?

Does your company policy have a similar statement "Every item we sell will give you complete satisfaction or you may return it for a full refund."?

The mythical reputation of Rolls Royce customer service boiled down to a simple statement; Rolls Royce dispatches a special mechanic to aid a stranded motorist, then afterwards disavows the incident, claiming "Our cars don’t break down." Does your brand even begin to approach mythical status? Should It? Do you want it to? What changes could make that happen?

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com