What Does ITIL Really Mean to Your Small Business?

ITIL Defined

According to the official ITIL site (www.itil-officialsite.com), ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL is supported by a comprehensive qualification scheme along with a network of accredited training, consulting and technology providers operating across the globe.

The primary benefit coming out of most ITIL projects is a significant reduction in IT's Total Cost of Ownership (i.e., operations cost) along with the ability to deliver reliable, high value services to their client base. 

Today, ITIL best practices have been adopted by organizations of all sizes including Disney, IBM, Caterpillar, Shell Oil, Boeing and governments across the globe.

How Does ITIL Benefit A Small Business?

In addition to an overall improvement and increased efficiency of your business’s IT services through consistency, the benefits of using ITIL include: reduced costs, increased customer satisfaction, improved productivity, better delivery of third-party services in service procurement, and maximized skills and experience of your IT staff. Because ITIL provides predictable processes and a set framework, making it is easier to meet your customer’s expectations, as well as monitor and measure incidents. It may also enable a better relationship with your IT service provider because it provides a basis from which to negotiate realistic service levels.

Identify any gaps between your existing services and your goals for improvement so your team will be able to identify proper strategies. Finally, make a decision about your methods for project management, using timelines, charts, and any other project management tools. Once ITIL has been implemented, be sure to monitor the service strategies and improvements to see if you need to make any changes.

Do you want to learn more about ITIL and how it can help businesses of all sizes? A quick call to SMART Service Desk can get your new year off to a profitable start.  A quick call to 602-235-0975 will get you started.

SMART Service Desk
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Chandler Arizona 85225
602-235-0975
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