SMART Service Desk Is IT Service Management Software

What is IT Service Management Software? Software that is a process-based and intended to align the delivery of information technology (IT) services with needs of the business, with emphasis on benefits to customers.

IT Service Management involves a paradigm shift from managing IT as stacks of individual hardware and software components to managing the delivery of support and customer retention services that help an organization achieve its marketing or information goals. The IT department in a large organization should create service level agreements so that services can be measured, justified and perhaps compared with those of third-party providers.

IT Service Management Software brings the benefits of cost savings, alignment with business, and operational efficiency and these benefits are encouraging more businesses to embrace ITIL service management practices. SMART Service Desk delivers IT service management (ITSM), business and workforce enablement with the goal of customer service excellence.

Increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. Our SMART Service Desk solutions can be adapted very quickly, easily and economically to meet your exact business needs. Achieve faster implementation, successful change management, and lower total cost of ownership with our 100% configurable, intuitive and affordable solutions.

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch between different solutions. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

It should come as no surprise that nearly 90% of today's customers will stop doing business with any company based solely on a single bad customer experience. News of these negative experiences will spread rapidly through social media.

The challenge of effective IT Service management is to analyze the causes of incidents and permanently remove them by providing solutions for recurring incidents. Lack of effective problem management techniques can cause high costs and low motivation for both users and support staff, since similar incidents have to be resolved repeatedly without anyone able to provide permanent solution.

In order to help you and your business we need to open a dialog we can best understand how SMART Service Desk IT Service Management Software can be your businesses’ solution. We look forward to meeting your business needs and providing cost effective solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com