What Is Your Biggest Business Challenge

Today, businesses are challenged with inconsistent IT service execution affecting customer experience and cost control due to process inefficiencies. Technology organizations within the business are struggling with a greater demand for flexibility as well as IT environment complexity that is at odds with increasing transparency and compliance.

The SMART Service Desk Solutions

With the use of SMART Service Desk business process automation tools, our customers increase productivity, reduce operations cost and improve customer experience. SMART Service Desk solutions can be adapted very quickly, easily and economically to suit the customer's systems and business process.

SMART Service Desk is an effective solution for automating ITIL® processes, such as incident, problem, change, asset, service level, configuration, and service catalog / request fulfillment. From simple help desk to service and business line operations — from basic tasking to out-of-the-box ITIL processes — SMART Service Desk has the breadth and depth of choices to affordably meet your needs today and in the future.

Available both as an on-demand (SaaS) and on-premise solution, the SMART Service Desk IT Service Management Suite is a perfect fit for organizations wanting to mature their capabilities. Incorporate ITIL best practices into network, database, application, availability, and performance monitoring, as well as configuration management and workload process automation such as:

Automated ticketing based on monitored events that are prioritized based on impact to the business.

Service catalog that includes provides visibility to cost of service with chargeback and/or show-back capabilities.

Fully-controlled cloud lifecycle management.

Foundation For A Flexible, Scalable, And Controlled Cloud

Our cloud-based SaaS solutions enable IT organizations to build and run a flexible, controlled cloud that meets business needs and sets the foundation for intelligent, policy -based ongoing operations. With these solutions, SMART Service Desk combines the benefits of IT management — operational excellence, automation, and service delivery models — with the dynamic power and scalability of cloud architectures. Based on the same common, shared platform, our integrated modules can leverage your investment in SMART Service Desk to ensure that you manage your cloud using the same ITIL best practice processes you have established for other business services and infrastructure. 

At SMART Service Desk we are here to bring you solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com