As those gifts that don’t fit, aren’t wanted or were defective right out of the box or were misused come back to your store are you ready? Some gifts that come back weren’t even purchased at your store. How are you going to turn returns into gold? How are you going to track that customer interaction?
While the big book technique may work for Santa they sure don’t do the job for the social media style life of today. If you have multiple locations computer management and interaction are a must.
Using SMART Service Desk allows you to increase productivity, reduce operations cost and most important improve your customer’s experience with our ITIL compliant solutions. Our SMART Service Desk solutions can be adapted very quickly, easily and economically to meet your exact business needs. Achieve faster implementation, successful change management, and lower total cost of ownership with our 100% configurable intuitive and affordable customer service solutions.
Blaming poor customer service on cost is no longer a valid excuse. With the amount of affordable and amazingly sophisticated marketing software that’s currently available, more companies should be thinking about how they can interact and respond to customers one-on-one in real time, creating much better experiences along the way.
SMART Service Desk is not only affordable and scalable it can be quickly implemented and can be cloud or computer based. Every touchpoint is an opportunity to learn more about your customers. Whether someone placed an order, logged into your site but hasn’t been back for a few weeks, called with a question, or Tweeted or Facebooked a complaint, technology needs to be an enabler, a solution, not a road block, a way to help your businesses cut through all of the noise so they can save time and focus on true, personalized one-on-one interactions.
SMART Service Desk is a IT Service Management Suite that is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across.
We offer integrated and modular solutions that are designed to support multiple locations and languages. Start the new year of right with a call to SMART Service Desk.
At SMART Service Desk we are here to bring you solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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