SMART Service Desk Knows The Secret To Keeping Customers

You have heard the old adage about the secret to a successful business is location, location, location. Now you need to learn a new adage… the secret to keeping your customers coming back is communication, communication, communication.

More important is that SMART Service Desk Knows the true secret is Effective Customer Communication. This communication needs to cover pre-sale reaction and post-sale follow-up.  That follow-up may be a simple heart-felt thank you or a more complex post-sale correction. Did the purchase actually meet the customer need and solution? Did the customer have a usage challenge? Was the product truly defective?

In a brick and mortar retail space, an employee can approach a customer and offer help based on what the customer is looking at and shopping for. 

Online, a chat program allows you to see what a visitor is viewing and create an invitation to chat based on that information. Beyond personalized help, this data can help you create and manage new advertising campaigns. In the information age, knowledge is the real competitive advantage, and the data from online chat software will give you the information you need to convert page views to sales.

Once the sale is made the next step is for your customer service software needs to both follow-up and respond to your customer interaction. 

How does your business currently deal with and track your post-sale customer interactions? You is the question at a more basic level… do you deal with and track your post-sale customer interactions?

Can you afford to have your customer base looking for a business that nows the secret of customer satisfaction?

Remember, any company can make the claim to their customer, “we promise to provide you with world class customer service.” The challenge - and the opportunity - is to deliver on this promise repeatedly and consistently over time. The reward for this level of commitment is a deep connection, which can lead to business success during this holiday season, and well beyond!

So, how can you move your business strategy beyond repeat purchase behavior to building true brand attachment? Contact SMART Service Desk and see how our software can help your company keep your customers. 

Are you looking for customer service solutions to help you deal with customer interaction? SMART Service Desk Software is those solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com