A Week From Christmas And All Through Your Business

Clement Moore wrote the poem Twas The Night Before Christmas also called “A Visit from St. Nicholas" in 1822. It is now the tradition in many American families to read the poem every Christmas Eve.

Most retailers consider the Christmas selling season to be a “make it or break it” sales period. So here we are a week before Christmas and do you have the traffic you want? Or is it “Not a creature was stirring, not even a mouse.”

It doesn’t matter if you a “brick and mortar”, an “online retailer” or a “combination” of both traffic is the key to a quality business. No we aren’t here to pitch a traffic scheme.

Do you have a solution in place that enhances customer retention is a better way to improve your business.

Customer retention is a necessary business activity that all selling organization need to undertake in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship.

Customer retention is on the minds of small and medium-sized businesses across the world. With rising customer acquisition costs, businesses need to innovate and assume a proactive role in retaining clients.

Studies from the U.S. Small Business Administration and U.S. Chamber of Commerce have found that acquiring new customers can cost as much as five to seven times more than simply retaining existing customers. The fact that customer profitability tends to increase over the life of a retained customer is added incentive for businesses to allocate more resources to sharpening their customer retention strategies.

What is your companies’ retention rate?

Follow-up on all your customer emails, phone calls, web-form requests effectively with SMART Service Desk. It makes your life easier and helps you to manage your helpdesk tickets by automating the processes like request routing, business rule application, ITIL management and escalation management. It is easy to install, implement and gives you a good user experience.

SMART Service Desk helps you implement without any expensive consultation. You can now focus on winning user's satisfaction without having to struggle with technology or excessive employee training.

Are you looking for customer service solutions to help you deal with customer interaction? SMART Service Desk Software is those solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com