Learn About Our SMART Service Level Management System

Use SMART Service Level management facilitates monitoring of services and to proactively generate alerts on pending Service Level Agreement breaches and provides critical performance metrics. Easily track SLAs based on services, priorities, business units and customer class.

SMART SLA Management module allows documenting IT and Business Services that are designed to meet the Service Level Requirements (SLR's) at mutually agreed Service time targets.

SLA Management helps in enhancing stronger relationship between the service providers & customers, based upon common business goals and objectives.

Tying in our SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch.

SMART Service Desk is simple, yet comprehensive and highly configurable ITSM Suite developed in alignment with the Information Technology Infrastructure Library best practice framework to manage the entire service life-cycle across. SMART Service Desk offers an integrated and modular solution that is designed to support multiple languages.

SMART Customer relationship management (CRM) software, offered both On-Premise and cloud-based CRM, help businesses reduce costs and increase profitability by organizing and automating business processes to ensure customer satisfaction and loyalty in the sales, marketing, and customer service fields.

With SMART CRM solutions we deliver Return On Investment through automation in customer service, and sales force automation. We also offer mobile apps that allow you to manage your customer relationships on your mobile devices, and software integration adaptors that integrate data and reporting from social media directly into your CRM application.

SMART Managed Services Software solution, offers an out of the box integrated modules such as Customer Account Management, Incident Management, Customer Asset Management, Knowledge Base, Service Level Management, Procurement, Contract Management& has ability to be customized to support ever evolving new service models.

SMART Service Desk helps you implement easily in a short time without any expensive consultation. You can now focus on winning customer's satisfaction without having to struggle with technology or tools.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com