What Do You Know About The International Customer Service Association?

The International Customer Service Association (www.ICSAtoday.org) created National Customer Service Week in 1984 in support of its mission to recognize and reward individuals who provide service to customers as the primary function of their job. In 1991, the ICSA worked with the United States Congress in an effort to recognize this event as an annual National event.

Their Mission is to advance, strengthen, and promote the industry of Professional Customer Service. They exist to assist individuals and organizations with their professional growth, development, and recognition, and support service professionals world-wide.

Their Vision is to be the leading provider of programming and resources at the strategic, operational, tactical levels. By doing so, they will advance awareness of the importance of customer service within organizations, and position Service Professionals as the most vital element of any organizations growth strategies. They will assist their members and their organizations reach their professional growth and customer satisfaction goals and objectives.

The Values under which we will operate include:

Focus – The practitioner comes first

Excellence – Anything we do we will do with excellence

Professionalism – Service is a profession and only professionals provide the highest quality service

Flexibility – We will respond on a dime to the changing needs of our members

Passion – Customer Service is our passion!

Among others they have an Education & Professional Development Committee that is responsible to oversee the ICSA’s education and professional development offerings.  At the core of this work is building and maintaining the ICSA Certification programs.  To achieve this goal, the Committee will identify potential strategic partners who develop programming of the highest quality and consistent with the ICSA brand.  This Committee will work with the Conference Committee to insure that Conference programming is consistent and perhaps even integrated with the overall ICSA goals for education and professional development.

So to all CSR everywhere we will you have a great and fulfilling Customer Service Week.

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