Are You Thinking About A Customer Service Degree?

Customer service programs are designed to help students deal with customers in different industries. They prepare students to work as customer service representatives who look after call center operations. The customer service degrees also instruct students in handling queries and complaints and making sure that customers are satisfied. The Bureau of Labor Statistics reports that employment of customer service representatives is expected to increase by 15% between 2010 and 2020.

Customer service representatives are responsible for interacting with consumers on behalf of an organization. They provide information about products and services, listen and respond to customers’ needs and handle returns or complaints. In addition, they are also responsible for taking orders, and overseeing billing or payments.

Customer service representatives who work in contact centers sit at a workstation with a computer, telephone and a headset. As these centers may be crowded and noisy, the job can be stressful at times. 

Customer service representative should have strong communication and interpersonal skills. Absolutely critical to this line of work are problem-solving skills as these workers are required to handle the customer complaints. In addition, they should also have telephone etiquette to manage customer queries in an effective manner.

Customer Service Degree Programs

A number of schools offer degree programs in customer services. Students can work towards undergraduate or graduate degrees and learn how to manage call center operations.

The associate degree in customer service may take two while the bachelor’s program may require four years. The master’s degree generally requires 1-2 years to complete. The duration of these programs depends on the enrolment status of the students. Aspiring customer service professionals can also work towards the customer service management degree programs that provide training for advanced management or leadership careers in various areas, such as business, hospitality and client services.

The curriculum in the customer service degree may include a variety of topics such as economics, quality assurance and customer behavior. Students can also take courses in specialized information technology, strategic and performance planning and analysis.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com