The Right Customer Service Builds Trust

Walt Disney may have said it best, “Do what you do so well that they will want to see it again and bring their friends.” Creating trust between your company and your customers can help balance positive word of mouth that’s absolutely priceless.

Nurturing relationships with your customers is a crucial part of growing your business. In this age of automation, communication and innovation, showing your customers you care has never been more important.

You must keep in mind an unhappy customer can share their opinion with the masses through social media and the web and negatively affect your business. That’s why it’s even more important than ever to create an excellent experience for your customers to help develop your company’s relationship with them and their trust in your brand.

People don't buy from businesses they don't trust. Unfortunately, most sales pundits (including some that are quite well known) define selling as "convincing," "persuading," and "winning", presumably with the customer being the convinced, persuaded loser.

No wonder so many potential customers put up a barrier the minute someone tries to SELL them something! Many sales people are taught to move the customer from what they want to buy into something the business wants to sell.

Sometimes you just don’t have the right solution at the right price. If that is the case, it is always best to be honest with the customer, instead of proposing something which you know will not fully deliver the outcome the customer is looking for.

Your customer will be drawn to those who show true interest in them. Curiosity about people is thus a crucial element of relationship building. Having a true unshakable curiosity about others gives you the opportunity to learn new things and make new friends. People always do business with their friends before they will do business with strangers.

If and when you must speak of your competition, be respectful at all times. Some sales people seem to think that “trash-talking” the competition will make their own products and services look better. Usually, it only makes them look petty and immature in the eyes of the potential customer.

Are you looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software should be your solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com