SMART Service Desk Helps You Care About Your Customers

Before you start thinking that customer service is isolated to one department within your company, allow me broaden your view of customer service. 

If customer service is merely isolated to the people answering your calls, emails and chats, you will miss the mark you are striving for 100%. Caring customer service must permeate the entire organization, inside and out and from top to bottom.  Here are seven characteristics that are essential to caring customer service…

Never Let Red Tape Get in the Way
Never use a policy excuse to side step your customer’s needs or finding a true solution that corrects a problem.

Check in With Your Customers
Following up with new customers can be a great help for navigating the onboarding process.

Send Them a Thank You Note
A handwritten note makes it so memorable. Writing an amazing thank you note doesn’t take long at all, but the impact that it has is huge in today’s digital world.

Personalize Your Service
A local restaurant takes time to ask customers a little bit about themselves before serving them. They then prepare a custom dessert plate based off of the customer’s interests or anything notable about them.

Really Sweat the Small Stuff
Nordstrom’s stellar service reputation is one case study where the reality lives up to the hype. From their infamous employee handbook to the celebrated tales of the staff’s service overtures, it is clear that Nordstrom is a company that prides itself on loving customers.

Seize Unique Opportunities
This might seem like strange advice at first, but when it comes to building reciprocity with customers and a reputation for exceptional customer service around your business, the key element is surprise.


Always Make Things Right
The common theme in these memorable customer service stories is businesses that go above and beyond to make a difficult situation right for a customer.

Are you looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software should be your solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com