Well our SMART Service Desk IT Service Management Software meets your needs. It can be installed quickly and easily. With streamlined training your solution can be implemented with little to no downtime. It is a solution that fits different sized companies and even down to small businesses.
SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.
SMART Service Level management facilitates monitoring of services and proactively generates alerts on pending SLA breaches and provides critical performance metrics. Easily track SLAs based on services, priorities, business units and customer class.
SMART SLA Management module allows documenting IT & Business Services that are designed to meet the Service Level Requirements (SLR's) at mutually agreed Service time targets.
SLA Management helps in enhancing stronger relationship between the service providers & customers, based upon common business goals & objectives.
Also available for Mobile Applications technology is the fastest growing area of software development. As per industry reports, globally enterprise mobile users are forecasted to exceed 500 million by 2015.
SMART Service Desk Application is now available on all major mobile phones like I-Phones and Androids Devices, which allows employees to maintain productivity regardless of their physical location and the type of device they own, ensuring 24/7 service delivery.
SMART Service Desk Mobile Apps, provides true mobility to employees and support staff to access data related to all key ITIL Processes such as incidents, service requests, problems, change and asset management. Ready to use real time reports within SMART Service Desk ensure management and support staff have up to date statistics.
SMART Service Desks built in search engine for tickets and knowledge solutions is fully accessible via the iPhones and all other SMART Phones.
You can download SMART Service Desk - Android App from Google Play by searching “SMART Service Desk” and SMART Service Desk IOS App from ITunes Apple store as well.
Are you looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software should be your solutions. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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