SMART Service Desk: Using Humor In Customer Service

We must start this blog with a note of caution.  Humor is a integral part of life and has many benefits.  But some folks may have reached a point of frustration where your levity could be ill received and then a mea culpa must be offered to defuse what the customer may perceive as mocking.

Humor is an area that is sadly lacking in customer service. With greater technology comes distracted human interaction. Humor is necessary, just like putting a smile to your voice. 

Laughter relaxes the whole body. When you laugh it relieves physical tension and stress. It’s reported to leave your muscles relaxed for up to 45 minutes after. When a customer service agent uses humor it can relax the customer and allows them to make a better decision.

Laughter even boosts immune system function. When you laugh it decreases stress hormones and increases immune cell function. It also increases infection-fighting antibodies, improving your resistance to disease. So, when a CSR makes a customer laugh and smile, they may need a thank you for extending the customer’s life.

Laughter triggers a release of endorphins. Endorphins are the body’s natural feel-good chemical. They promote an overall sense of well-being and can even temporarily relieve pain.

Laughter protects the heart. Laughter improves the function of blood vessels and increases blood flow. Now, that’s a heart healthy alternative to drugs. This can help protect you against a heart attack and other cardiovascular problems. Did they just save your life again?

Laughter boosts social skills. Many scientist believe laughter allows humans to connect, bond and communicate with one another. Laughter is a universal means of communication. It’s a great way to connect with many cultures and is the reason “…when you laugh, the world laughs with you, but when you weep, you weep all by yourself.”

Humor and laughing is a natural part of being. So why are so many companies avoiding this connection between their company and their customers? Does yours?

How does laughing and humor make you feel? Have you had an experience where it changed the outcome of a situation you were in?

Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com