Most of us know the 1967 Aretha Franklin song R E S P E C T. Are you sure you are giving enough respect to you customers on a daily basis? Can we take a moment and make some suggestions?
Always show gratitude. Thank people for their assistance and their support on a regular basis. It's important to remember all the people who've helped you on your business journey. Show respect by saying thanks. Even if there's not an obvious occasion for thanks, showing it regularly will mean a lot to people. Send letters, calls, emails and texts to customers you've lost touch with. It doesn't need to take more than a few minutes to express businesses’ gratitude.
Always speak politely to everyone. Remember to compliment your customers often. When others are successful, draw attention to it and celebrate their ability and their achievement. Learn to recognize when people put forth extra effort and achieve something and praise them for it with sincerity. Take them aside and do it in private, so your compliments will seem genuine.
Always be sincere. While it's important to thank people and praise others, most people don't usually respect brown-nosing. Be genuine in your thanks and in showing your respect to other people's effort. Speak from the heart. Even something as simple as "It's always good to see you" can mean a lot and show lots of respect. It doesn't need to be complicated. It should never feel forced. Make it a daily habit.
Always do what you say you'll do. If you commit to an event or make plans with someone, come through on your end of the deal. Being reliable shows respect for people's time, and shows that you're making a special effort to be there for them. Respect other people's efforts by being on time, being prepared, and being enthusiastic.
Give your customers a reason to come back. Advertise a follow-up discount to your current customers. If they purchase something now, they'll get a coupon to use on their next purchase from you. Set up a referral program so that your existing customers will get a discount when they refer a new customer to you. This type of loyalty program is common in service businesses.
Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer.
We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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