The History of National Customer Service Week

As you know we are talking about all the celebrations behind Customer Service Week.  Here is a more in-depth look at the background of the celebration and recognition. As National Customer Service Week – 2015 approaches (October 5th to 9th) We wanted to share the history of this annual celebration of service providers.

The International Customer Service Association (www.ICSAtoday.org) created National Customer Service Week in 1984 in support of its mission to recognize and reward individuals who provide service to customers as the primary function of their job. In 1991, the ICSA worked with the United States Congress in an effort to recognize this event as an annual National event.

In 1992, President George H. Bush signed a Presidential Proclamation setting aside the first week of October as National Customer Service Week. In the Proclamation, President Bush sited the clear value of service excellence in a free market economy. He said,

“A business will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction and eliciting the next round of orders and purchases.”

Every year, the ICSA establishes a theme for National Customer Service Week. This year’s theme is: “Everyday Heroes™” Great service and creating an exceptional customer experience has tremendous value. Yes, it creates a satisfied and loyal customer. But it also creates a bond between the customer and the company with whom they are doing business. They become – united, through that service experience.

Our hope is that this would be an amazing National Customer Service Week for every organization that understands the value of the customer experience.

SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.

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