Between the latest apps that are best for your business and consumers making product decisions with only a few simple clicks on their Smartphones, computers or tablets, customer care simply isn’t what it used to be. The challenge to simply get customer attention has changed as a result of our fast-paced, social media lifestyle – but that doesn’t mean we can’t care for our customers the way our parents, grandparents and generations past have enjoyed.
To start, consider the kind of business owner you believe yourself to be. Are you a veteran in your industry, delivering results based on expert experience, care and proven results? Or are you an up and coming entrepreneur looking to re-invent the wheel, so to speak? Possibly you stand somewhere in between these two types of business owners, having settled comfortably in doing okay at what you do, but not being the best in your market?
No matter who you identify yourself to be, it’s easy to get lost in the chaos of running your business and letting customer care slip away from your priority list. Keeping this in mind, consider how you can change this… and do so with sales, customer retention and overall business strength as your goal.
We all have those moments when the last thing we want to do is talk to anyone… nonetheless a customer who deserves, if not expects – maybe even demands, strong customer service. So what happens when you have a moment like this and still have to deliver customer attention?
Unfortunately, all too often customers sense this, and as a result choose to spend their money elsewhere. Likewise, customers push through experiences with less than excited sales associates or support staff and still choose to spend their hard earned dollars anyway… only to walk away with an experience that leaves them dissatisfied and complaining to others about.
To help avoid this, make the decision to leave your frustration, annoyances or anything else that has put you in a bad mood aside when working with customers. Sure, it sounds easier said than done… yet there’s a reason that expression exists. Train yourself, and your team, now to set your personal feelings or professional frustrations aside when supporting customers in order to reap the rewards of stronger customer care and, quite frankly, more enjoyable work moments, as well.
Your key? You need to understand why you want to do this. Those wants and needs make a world of difference.
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
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