Is your company or your business in search of IT Service Management Software to help with your internal and external IT management?
SMART Service Desk is a robust and highly flexible IT Service Management (ITSM) application, built on ITIL best practices that help customers and users meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best location or cloud based experience you’ll find in the industry.
SMART Service Desk is the leader in Help Desk, IT Service Management, Quality Management & Customer Relationship Management Integrated Solutions, which are applicable to a wide range of different service organizations. SMART Service Desk of software solutions can be adapted very quickly, easily and economically to suit the customer's systems and business processes. Many our customers have got head start in process definition, to Fast-track your ITIL V3, ISO 9001, ISO 20000 & Other ISO Standardization, initiatives to enhance quality of services and customer satisfaction.
Headquartered in Phoenix, Arizona, SMART Service Desk Software, is a vendor for ITIL Best Practice & ISO 20000 Standards Service management (ITSM) Solutions, Service Desk, CRM, EAM and support software for medium to large enterprises. SMART Service Desk has key customers, such as Toyata, Mitsubishi Motors, Saudi Credit bureau, Tamer Pharma and Oman Arab Bank. Founded in 2008, SMART Service Desk Software is a privately held firm with offices in the United States, India and Partner offices in UK, Saudi Arabia, Oman, UAE and Qatar.
SMART Service Desk will help you to improve service quality and resource utilization across your entire IT infrastructure. With SMART Mobile Custom Applications can access applications from SMART Phones for faster and better-informed business decisions.
Our SaaS solutions on Cloud let you seamlessly manage services, customers and quality improvement programs. Available through any Web browser, our solutions are designed to help you shorten deployment times, reduce risks and lower costs, including support and maintenance expenses.
Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
Theodore Roosevelt said, “The most important single ingredient in the formula of success is knowing how to get along with people.” That is a great model for any business to operate under. How does your business, brand or service get along with your consumers?
About Becoming Indispensable to Your Customers
Because companies with deep customer focus are constantly thinking about better, quicker, easier ways of doing things that customers want, they ultimately become indispensable in their lives. Whatever customers need to do (say, use information to make critical decisions differently, ensure employees’ lifetime well-being, manage energy or do on-demand computing), the company with deepest customer focus excels at offering the outcomes each customer is seeking. Through constant testing, customer feedback and the use of that data, the brand becomes indispensable. And as the relationship intensifies, truly sustainable gains are made. No product or service standing alone can accomplish all of that.
The company’s activities become so interwoven with its customers’ activities that clients end up spending more money with the company on a greater variety of offerings over longer periods of time. Thus customers reward the enterprise, giving it many opportunities for profitable growth.
Think about your customer. Would you rather have, say, a new health plan with new features or would you rather have a relationship with a health-insurance company that is committed to solving pretty much all your health and safety problems — an organization that not only provides insurance coverage but, for example, also helps with your health- and safety-related concerns so that problems are caught before they happen and don’t get unnecessarily serious or costly even as you get older? The company was able to reinvent itself only after managers understood the breakthrough process and tools through which deep customer focus is achieved.
And other successful companies have learned as well. IBM might not call its approach deep customer focus, but IBM did more than turn to services when mainframes weren’t selling and PCs sales were dropping: It embedded in its culture a worker mind-set focused on outcomes for customers. That’s how it keeps developing innovations that help customers adapt to constantly changing environments.
Businesses need a systematic process to activate deep customer focus that shapes priorities, behavior and systems. Commitment is critical. Non-implemented acceptance is lethal for any change initiative, but especially for deep customer focus that embraces the entire organization. It is not solely the marketing group’s sphere.
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
Don’t get us wrong we think customer service is serious business. We feel that the bottom line for customer services is “Great Customer Service.”
If your brand does it right and it will deliver increased sales and customer satisfaction. Do it wrong and it can destroy a brand in the eyes of customers.
However there is definitely a lighter side to the profession. The following story demonstrate the lighter side of customer service.
We all know the “customer is always right.” While the customer might have very much got the wrong end of the stick, sometimes it is easier to appease them if that does not add to costs.
A customer checking out their photo order
Clerk: “Your total is 29.77.”
Customer: “That’s a lot of money. Did you apply my coupon?”
Clerk: Yes, your coupon was applied.”
Customer: “That’s an awful lot. Why are my pictures so highly priced?”
Clerk: “Well you also have a poster.”
Customer: “No, I don’t.”
Clerk: “Yes, you do.”
Customer: “I didn’t order one.”
Clerk: “It’s right here.”
Customer: “It’s not mine.”
Clerk: Opens the poster and shows the customer* “Is that yours?”
Customer: “Well, yes, but I didn’t order that!”
Clerk: “Well, looks like it was an accident. I’ll take that off.”
Customer: “I didn’t order that!”
Clerk: “The wrong button was probably pressed; it happens all the time.”
Customer: “I did not order that! I don’t know how it got there!”
Clerk: “Okay, it’s taken off. Your new total is 14.97.”
Customer: “What are you going to do with my poster?”
Clerk: I will throw it away
Customer: “Well, can I have it?”
Clerk: “Do you want to pay for it?”
Customer: “No! I didn’t order it!”
Clerk: “Then it’s going in our waste bin to be disposed of.”
Customer: “But it’s mine…”
Clerk: “Only if you pay for it. Have a nice day!” The poster is put in the trash.
Customer: “I didn’t order that!”
Was this handled the way you would want the customer to be treated?
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
Today customers seldom ask if they can return something. They expect that a return, in fact any return is allowed, perhaps even welcomed.
Does your return policy go something like this?
Can I exchange or return my item to your store?
Yes, you can! You may return online, catalog or store merchandise purchases to our stores. Check out the details below for more information.
If for any reason you do not love any items purchased (including clearance merchandise), they may be exchanged or returned at any time!
Within 90 days of purchase, refunds will credit back to the original payment method
If you paid with a gift card, you will receive a merchandise credit.
After 90 days, we’ll issue your refund as a merchandise credit.
If not, why not?
Do you worry that your customers will take advantage of your return policy? What if they try to return something you don’t even sell? While those problems may raise their ugly heads from time to time, you will find most of your customer are as honest with you as you are with them.
A return policy like this is seldom found at a car dealership. Perhaps that is why car salesmen and politicians have the reputations that they do.
Many companies have excellent reputations in customer service and returns. How do you want your business thought of?
You know that at your local restaurant you can return food that is prepared to your request. Food that arrives cold can go back. A dirty glass is no question. So why would a poorly made product be any different? Sometimes sizes very from different manufacturers. If it doesn’t fit you can return it???
Keeping customers and getting new ones are directly related in our socially connected world. One “loud” unhappy customer can taint a very large pool of prospective customers.
What is your business return policy?
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
In the Northern Hemisphere, a Christmas in July celebration is deliberately ironic; the July climate is typically hot and either sunny or rainy, as opposed to the cold and snowy conditions traditionally associated with Christmas celebrations in the higher latitudes of the Northern Hemisphere. Some people throw parties during July that mimic Christmas celebrations, bringing the atmosphere of Christmas but with warmer temperatures. Parties may include Santa Claus, ice cream and other cold foods, and gifts. Nightclubs often host parties open to the public.
The late July period provides relatively few opportunities for merchandising, since it is typically after the peak of summer product sales in June and early July, but before the "back to school" shopping period begins in August. Therefore, to justify sales promotions, shops will sometimes announce a "Christmas in July" sale.
While they have not called the sales “Christmas In July” Amazon and Walmart are going head-to-head this July in specials sales for special customers.
Television mass marketer QVC has rolled out their Christmas in July sale as well. They even have Extended Returns QVC® makes Holiday Returns easy! Any item you purchase from our Christmas in July® Sale can be returned for any reason for a refund of the purchase price, minus the original shipping and handling and the Q Return Label fee, until January 31, 2016. Shop with Confidence on QVC.
The earliest known occasion to make the phrase Christmas in July literal was in July 1933 at Camp Keystone, a girl's summer camp in North Carolina, which celebrated with a Christmas tree, gifts, and a visit by Santa Claus. In 1935, the National Recreation Association's journal Recreation described what a Christmas in July was like at a girl's camp, writing that "all mystery and wonder surround this annual event."
The term, if not the exact concept, was given national attention with the release of the Hollywood movie comedy Christmas in July in 1940, written and directed by Preston Sturges. In the story, a man is fooled into believing he has won $25,000 in an advertising slogan contest. He buys presents for family, friends and neighbors, and proposes marriage to his girlfriend.
In 1942, the Calvary Baptist Church in Washington, D.C., celebrated Christmas in July with carols and the sermon "Christmas Presents in July". They repeated it in 1943, with a Christmas tree covered with donations. The pastor explained that the special service was patterned after a program held each summer at his former church in Philadelphia, when the congregation would present Christmas gifts early to give ample time for their distribution to missions worldwide. It became an annual event, and in 1946 the service began to be broadcast over local radio.
More importantly treating your customers to great customer service during and following all sales events is a basic part of your success.
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
Is your company or your business in search of IT Service Management Software to help with your internal and external IT management?
SMART Service Desk is a robust and highly flexible IT Service Management (ITSM) application, built on ITIL best practices that help customers and users meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best location or cloud based experience you’ll find in the industry.
Headquartered in Phoenix, Arizona, SMART Service Desk Software, is a vendor for ITIL Best Practice & ISO 20000 Standards Service management (ITSM) Solutions, Service Desk, CRM, EAM and support software for medium to large enterprises. SMART Service Desk has key customers, such as Toyata, Mitsubishi Motors, Saudi Credit bureau, Tamer Pharma and Oman Arab Bank. Founded in 2008, SMART Service Desk Software is a privately held firm with offices in the United States, India and Partner offices in UK, Saudi Arabia, Oman, UAE and Qatar.
SMART Service Desk is the leader in Help Desk, IT Service Management, Quality Management & Customer Relationship Management Integrated Solutions, which are applicable to a wide range of different service organizations. SMART Service Desk of software solutions can be adapted very quickly, easily and economically to suit the customer's systems and business processes. Many our customers have got head start in process definition, to Fast-track your ITIL V3, ISO 9001, ISO 20000 & Other ISO Standardization, initiatives to enhance quality of services and customer satisfaction.
SMART Service Desk will help you to improve service quality and resource utilization across your entire IT infrastructure. With SMART Mobile Custom Applications can access applications from SMART Phones for faster and better-informed business decisions.
Our SaaS solutions on Cloud let you seamlessly manage services, customers and quality improvement programs. Available through any Web browser, our solutions are designed to help you shorten deployment times, reduce risks and lower costs, including support and maintenance expenses.
Is your company looking for customer service solutions to help you deal with customer interaction? SMART Service Desk IT Service Management Software is your answer. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
While summer can be a boom time if you’re selling ice cream or pool cleaning services, it can be a slow season for many businesses. With people going away on vacation or simply taking time off, many small businesses feel the pinch of slower business activity. But summer doesn’t have to mean a drop in income. Play your cards right and it can be an excellent time to solidify existing customer relationships and take advantage of a slower pace to execute professional, tried and tested marketing techniques.
When it comes to your slow selling season you can always ask your most satisfied customers to tell their friends, colleagues, or family members about your business. Consider offering them some exclusive service or benefits that they can brag about to their friends; try building a VIP email newsletter list that puts customers “in the know” about new products, sales or promotions before anyone else. Then add a link to every email marketing promotion you send that allows them to forward the message to a friend. Soon, their friends will want to get in on the action, your VIP list will grow, and so will your business.
It’s not just your satisfied customers who can refer your business. Consider asking any business partners, vendors, and friends to help you get the word out. This can be as simple as placing postcards in the shop next door or rewarding a local hotel concierge when they send people to your business.
BOGO
This promotional tactic probably dates back to the dark ages, so you know the drill. Buy one item and then get one free or at a discount. Buy one full priced entrée and get another at half price. This is similar to a package deal offer.
Thinking Outside Your Box
Is there a new way that your products or services can be used now? If you sell snowmobiles summer is definitely off season. Can you think of a way to use them, repair them, modify them that makes sense during the off season? What can you teach to your market?
Remember, travelers and those people enjoying the outdoors are in your neighborhoods too. Whether they are getting ready to leave for a trip or they just got to their destination, travels needs fuel and other items on the go. Be ready!
SMART Service Desk IT Service Management Software is a great start to creating your very own customer service legends. We know that your satisfied customers will return again and again. Let us help you increase productivity, reduce operations cost and improve customer experience with our ITIL compliant solutions. No matter the size of your business we have your customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
info@smartservicedesk.com
http://smartservicedesk.com
