SMART
Voice of Customer – VoC Software Solution, helps organizations to maximize
customer satisfaction and increase revenue while minimizing the cost of
delivering an outstanding customer experience. SMART VoC provides a customer
can have variety of channels to communicate with you about your business,
including web portal, email, mobile apps, SMS and social media posts. Your
Customer Relationship Managers can have access to Customer feedback analytics,
which summarize information captured across multiple channels, so that they can
analyze it efficiently, and share it across your enterprise for quick decision
making to ensure high degree of customer satisfaction.
With
SMART VoC Solution you can foster employee engagement, retention and
productivity. Your satisfied employees can create more satisfied customers and
Improve processes, products, and services, and ultimately your organizational
profitability.
Do
you remember the line “If you build it they will come.”? Here is a variation
that will help you build your brand… “If you ask them they will answer.” Ask
your customers about their wants and needs and they will give you the answers
you can apply to your products and services. That is what SMART Service Desk’s
Voice of the Customers brings to the table.
VoC
programs emerged from the market research environment. This describes the
in-depth process of capturing a customer's expectations, preferences and
aversions. Specifically, VoC systems produce a detailed set of customer wants
and needs and prioritizes them in terms of relative importance and satisfaction
with current alternatives. Highly evolved VOC programs also analyze and act
upon free form customer comments from multiple sources, including call centers,
salespeople and social media.
Customer
feedback is a goldmine! Know you need to implement an internal processes to
track complaints and go about fixing them. And from that learn to prevent them
in the future. Also, do everything in your power to make it really easy for
customers to give feedback and tell you about problems they are having. It
takes time to sift through feedback, but the value added to your business is
worth it!
When
business listen to their customers share their stories, they’re not just
sharing pain points. They’re actually teaching you how to make your product,
service, and business better. Your customer service organization should be
designed to efficiently communicate those issues.
Are you looking for customer service
solutions to help you deal with customer interaction? SMART Service Desk IT
Service Management Software should be your solutions. We know that your
satisfied customers will return again and again. Let us help you increase
productivity, reduce operations cost and improve customer experience with our
ITIL compliant solutions. No matter the size of your business we have your
customer retention solutions.
SMART Service Desk
600 West Ray Road
Suite D-3
Chandler Arizona 85225
602-235-0975
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