Scrum is an iterative and incremental agile software development methodology for managing product development. It defines "a flexible,...

Now is the time to best your competition and get the best in customer service software to protect your business.  What is IT Service Manag...

Halloween is no longer just about costumes and candy. It's now the second-biggest decorating holiday of the year -- right behind Chris...

Many companies have chosen to outsource their customer service to vendors who sell their services as providing customer service at the lowes...

If I said that customer service is the providing of service to customers before, during and after their purchase. Accordingly, it may vary b...

Before you start thinking that customer service is isolated to one department within your company, allow me broaden your view of customer se...

Is the thought of starting a social media based customer service add-on program giving you scary nightmares Do you take another Xanax ev...